Privacy Policy

Introduction

Scrubs Cleaning Crew ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or book our cleaning services
• Contact us via phone, email, or contact forms
• Subscribe to our newsletter or marketing communications
• Create an account on our website

This information may include:

• Name and contact information (email, phone number, address)
• Property details and access information
• Service preferences and special requests
• Payment and billing information

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our site
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our cleaning services
• Process your service requests and payments
• Communicate with you about appointments, schedules, and service updates
• Send you marketing communications (with your consent)
• Improve our website and customer experience
• Comply with legal obligations and resolve disputes
• Prevent fraudulent activity and enhance security

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (payment processors, scheduling software, email marketing services)
• Cleaning Team Members: Our vetted and trained staff who need access to your information to provide services
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with any merger, sale, or transfer of our business

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

SMS Text Messaging

If you opt in to receive text messages from Scrubs Cleaning Crew, the following terms apply:

Consent to Receive SMS Messages

By providing your mobile phone number and opting in, you consent to receive automated marketing, promotional, and transactional text messages from Scrubs Cleaning Crew. This includes appointment reminders, service updates, special offers, and other business-related communications.

Message Frequency

Message frequency varies. You may receive up to 4-6 messages per month, depending on your service schedule and promotional campaigns. Additional messages may be sent for time-sensitive appointment reminders or service updates.

Message and Data Rates

Message and data rates may apply based on your mobile carrier's plan. Standard text messaging rates from your wireless carrier will apply. Please contact your mobile carrier for details about your specific plan.

Opt-Out Instructions

You can opt out of receiving text messages at any time by:

• Texting STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message we send
• Contacting us at hello@scrubscleaningcrew.com or 573-282-0003
• Updating your communication preferences in your account settings

After you opt out, you will receive one final confirmation message. You may continue to receive transactional messages related to active service appointments even after opting out of marketing messages.

Help and Support

For help or more information, text HELP to any message we send, or contact us at hello@scrubscleaningcrew.com or 573-282-0003.

Carrier Compatibility

Our SMS service is compatible with all major U.S. mobile carriers, including AT&T, T-Mobile, Verizon, Sprint, Boost, Cricket, MetroPCS, U.S. Cellular, and others. Carriers are not liable for delayed or undelivered messages.

SMS Terms

By opting in to SMS communications, you:

• Confirm that the mobile number you provided belongs to you
• Agree to notify us if your mobile number changes
• Understand that your consent is not a condition of purchase
• Acknowledge that we may use automated technology to send messages
• Agree that we may share your mobile number with service providers who assist us in delivering messages

Privacy of Mobile Information

We will not sell, rent, or share your mobile phone number with third parties for their marketing purposes without your explicit consent. Your mobile information will be handled in accordance with this Privacy Policy and used only for the purposes described herein.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a portable format

To exercise these rights, please contact us at hello@scrubscleaningcrew.com or 573-282-0003.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: